Terms and Conditions

WEBSHOP CONDITIONS OF SALE

Applicable to orders placed on www.shop.syngenta.co.uk on or after 1st January 2026
  1. About us
    • Company details. Syngenta UK Limited (company number 00849037) (“we” and “us”) is a company registered in England and Wales and our registered office is at Jealott’s Hill International Research Centre, Bracknell, Berkshire, RG42 6EY United Kingdom. Our main trading address is Building 2, Granta Centre, Granta Park, Cambridge, CB21 6AL. Our VAT number is GB760346929. We operate the website shop.syngenta.co.uk (the “Site”).
    • Contacting us. To contact us, email syngenta@partridgesuk.com. How to give us legal notice of any formal matter under the Contract is set out in clause
  2. Business customers
    • Goods are for business users only. Our Goods are designed for business use by professionals for agronomic purposes. We do not offer our Goods to consumers. By placing an order for Goods on the Site, you confirm that:
      • your business will use the Goods only for professional agronomic purposes; and
      • your business operates as a sole trader or through a company, research institute, public body, partnership or other form of business entity.
    • Business customers. In these Webshop Conditions of Sale (“Terms”), “you” and “your” refer to the business customer on behalf of which the order for Goods is placed on the Site.
    • These Terms apply to orders for goods placed through the Site (“Goods”). No other terms are implied by trade, custom, practice or course of dealing.
    • Goods are not for resale. We only supply Goods for internal use by your business. In placing an order, you agree not to resell or offer to resell the Goods (except in the case of insolvency or bankruptcy proceedings). Please contact us if you wish to discuss a commercial distribution arrangement for our Goods.
    • Our Contract. Our acceptance of your order in accordance with clause 3.4 below will form a binding contract of sale for the Goods (“Contract”) between you and us subject to the Terms.
    • Entire agreement. The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
    • These Terms and the Contract are made only in the English language.
    • Your copy. You should print a copy of these Terms or save them to your computer for future reference.
  3. Placing an order and its acceptance
    • Placing your order. To place an order, you will first need to set up a customer account by following the on-screen prompts. We are not able to accept orders from anyone without a customer account. Each order is an offer by you to buy the Goods specified in the order subject to these Terms.
    • Correcting input errors. Our order process allows you to check and amend any errors before submitting your order to us. You are responsible for ensuring that your order is complete and accurate before submitting it to us.
    • Acknowledging receipt of your order. After you place an order, you will receive an email from us acknowledging that we have received it, but please note that this does not mean that your order has been accepted. Clause 3.4 below explains the acceptance process.
    • Accepting your order. If we accept your order, we will send you an email that confirms the Goods have been dispatched (“Dispatch Confirmation”). The Contract between us will be formed when we send you the Dispatch Confirmation.
    • We will email you a VAT invoice after payment is taken for your order.
    • If we cannot accept your order. If we are unable to supply you with the Goods for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Goods, we will refund you the full amount paid including any delivery charges as soon as possible.
  4. Our Goods
    • The images of the Goods on our Site are for illustrative purposes only. The logo, colour, surface appearance or packaging of your Goods may vary slightly from those images.
    • We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.
  5. Delivery, risk and ownership of Goods
    • Goods will be delivered by courier service which will contact you with an estimated date and time for delivery. Delivery will be to the delivery address specified during order check-out or to an alternative location such as safe place or neighbour that you have asked the courier to use.
    • Delivery is treated as complete when the Goods are left at the delivery address or at the alternative place you nominated to the courier. From that time, the Goods are your responsibility and are at your risk.
    • You own the Goods from contract formation in accordance with clause 3.4.
    • Occasionally, delivery may be affected by an Event Outside Our Control. See clause 11 for our responsibilities when this happens.
    • If we fail to deliver the Goods, our liability is limited to the difference between the cost of obtaining replacement goods of a similar description and quality in the cheapest market available and the price you paid us for the Goods and their delivery.
We will not be liable to the extent that any failure to deliver was caused by:
  • an Event Outside Our Control; or
  • your failure to provide clear and accurate delivery instructions (or any other instructions relevant to supplying the Goods); or
  • your failure to take delivery when the courier attempts delivery.
  • If you fail to take delivery within thirty days after first notification to you that the Goods are ready for delivery, we may resell part of, or all the Goods. We will repay you the price you paid for the Goods after deducting reasonable storage, insurance and selling costs and any shortfall between the resale price and the price you paid for the Goods.
  1. No international delivery
    • We do not deliver to addresses outside the UK.
    • You may place an order for Goods from outside the UK, but this order must be for delivery to an address in the UK.
  2. Price of Goods and delivery charges
    • The price of the Goods, including any discount due to a voucher or other special offer and the delivery charges will be as advised during the order check-out process before payment is taken.
    • Prices for our Goods may change from time to time, but changes will not affect any order you have already placed.
    • Unless otherwise specified on our Site, prices and charges exclude VAT at the applicable current rate chargeable in the UK for the time being.
  3. How to pay
    • Payment for Goods and delivery charges is taken in advance via our secure payment services provider. You can only pay for Goods using a debit card, credit card or other form of payment which is accepted by the payment services provider.
  4. Our warranty for the Goods
    • Our Goods are intended for use only in the UK. We do not warrant that the Goods comply with the laws, regulations or standards outside the UK.
    • We provide a warranty that, on delivery and for a period of six months from delivery, the Goods will:
      • subject to clause 4, conform with their description;
      • be free from material defects in design, material and workmanship;
      • be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
      • be fit for any purpose held out by us.
    • Subject to clause 4, if:
      • you give us notice (via the returns process on our Site) within fourteen days of discovery that some or all of the Goods do not comply with the warranty set out in clause 2;
      • we are given a reasonable opportunity of examining the Goods; and
      • you promptly return the Goods to us at our cost if we ask you to do so,
we will, at our option, repair or replace the defective Goods, or refund the price of the defective Goods in full.
  • We will not be liable for breach of the warranty set out in clause 2 if:
    • you make any further use of the Goods after giving notice to us under clause 3;
    • you alter or repair the Goods without our written consent;
    • the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or
    • the Goods differ from their description or specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.
  • We will only be liable to you for the Goods’ failure to comply with the warranty set out in clause 2 to the extent set out in this clause 9.
  • Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Goods. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Goods are suitable for your purposes.
  • These Terms also apply to any repaired or replacement Goods supplied by us to you.
  1. Our liability: your attention is particularly drawn to this clause
    • References to liability in this clause 10 include every kind of liability arising under or in connection with the Contract including but not limited to liability in contract, tort (including negligence), and misrepresentation.
    • Nothing in these Terms limits or excludes our liability for:
      • death or personal injury caused by our negligence;
      • fraud or fraudulent misrepresentation;
      • breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
      • any other liability that cannot be limited or excluded by law.
    • Subject to clause 2, we will under no circumstances be liable to you for:
      • any loss of profits, sales, business, or revenue;
      • loss of business opportunity;
      • loss of anticipated savings;
      • loss of goodwill; or
      • any indirect or consequential loss.
    • Subject to clause 2, our total liability to you for all losses arising under or in connection with the Contract will in no circumstances exceed a sum equivalent to the price paid for the Goods and delivery charges.
  2. Events Outside Our Control
    • We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (“Event Outside Our Control”).
    • If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
      • we will contact you as soon as reasonably possible to notify you; and
      • our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Goods to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
    • You may cancel the Contract if affected by an Event Outside Our Control which has continued for more than thirty days. To cancel please contact us via the customer services details on the Site. If you opt to cancel, you will return (at our cost) any relevant Goods you have already received which are unused and in resaleable condition and we will refund the price you have paid for such unused, resaleable condition Goods, including any delivery charges.
  3. Communications between us
    • Except for communications with customer services done as set out in these Terms, any legal notice given under or in connection with the Contract must be in writing and delivered by hand, by signed-for postal or other signed for delivery service to the address below. A copy of the notice should be sent via email, but this will not constitute valid delivery of a legal notice.
Legal notice to Syngenta Syngenta UK Ltd, Jealott’s Hill International Research Centre, Bracknell, Berkshire, RG42 6EY FAO: Company Secretary With a pdf copy via email to syngenta@partridgesuk.com
Legal notice to customer Billing address recorded in the customer account With a pdf copy via email to the email address recorded in the customer account
  • A notice is deemed to have been received:
    • if delivered by hand, at the time the notice is left at the proper address;
    • if delivered by signed-for postal or other signed-for delivery service, at the time the notice is signed for.
  1. General
    • Assignment and transfer.
      • We may assign or transfer our rights and obligations under the Contract to another entity but will always notify you in writing or by posting on the Site if this happens.
      • You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
    • Any variation of the Contract only has effect if it is in writing and signed by our respective authorised representatives.
    • If we do not insist that you perform any of your obligations under the Contract, or if we do not exercise our rights or remedies against you, or if we delay in doing so, that will not mean that we have waived our rights or remedies against you or that you do not have to comply with those obligations. If we do waive any rights or remedies, we will only do so in writing, and that will not mean that we will automatically waive any right or remedy related to any later default by you.
    • Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
    • Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
    • Governing law and jurisdiction. The Contract is governed by English law and each party irrevocably agrees to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.